Privacy Policy

3. How we use your information

We use your personal information to:

• Create and manage user accounts

• Provide access to mock tests, courses, and learning materials

• Process orders, payments, refunds, and subscriptions

• Track course progress and test results

• Respond to customer support requests

• Send important account, order, or service updates

• Improve our website, courses, and user experience

• Prevent fraud, misuse, spam, or unauthorised access

• Maintain website security

• Comply with legal, tax, accounting, and regulatory obligations

• Send marketing emails only where we are legally allowed to do so or where you have given consent

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4. Lawful basis for using your information

Under UK data protection law, we must have a lawful reason for using your personal information. We may rely on the following lawful bases:

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Contract

We use your information to provide the service you requested, such as account access, course access, mock tests, subscriptions, customer support, and order processing.

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Consent

We may rely on your consent for optional marketing communications, certain cookies, or other optional features. You can withdraw consent at any time.

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Legal obligation

We may use your information where required for legal, tax, accounting, consumer protection, or regulatory purposes.

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Legitimate interests

We may use your information for legitimate business purposes, such as improving our services, securing our website, preventing fraud, responding to enquiries, and understanding how users interact with our website.

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5. Marketing communications

We may send you emails about our courses, mock tests, offers, updates, or related services if you have opted in or where we are otherwise permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

We will still send important service emails, such as order confirmations, password reset emails, account notices, or access-related messages.

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6. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

• Keep users logged in

• Remember user preferences

• Improve website performance

• Analyse website traffic

• Support security features

• Measure marketing effectiveness

Some cookies are necessary for the website to work. Optional cookies, such as analytics or marketing cookies, may require your consent depending on how they are used.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality.

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7. Payment providers and third-party services

We may share necessary information with trusted third-party providers who help us operate our website and services, including:

• Payment processors

• Website hosting providers

• Email service providers

• Analytics providers

• Learning management system providers

• Customer support tools

• Security and fraud prevention tools

These providers may only use your information as needed to provide their services to us and must protect your information appropriately.

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8. Sharing your information

We do not sell your personal information.

We may share your information only where necessary:

• To provide our services

• To process payments

• To manage accounts and orders

• To respond to customer enquiries

• To comply with legal obligations

• To protect our rights, users, website, and business

• With professional advisers, such as accountants or legal advisers, where required

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9. International transfers

Some of our third-party service providers may process data outside the United Kingdom.

Where personal information is transferred outside the UK, we take steps to ensure appropriate safeguards are in place, such as using providers that follow recognized data protection standards or approved transfer mechanisms where required.

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10. How long we keep your information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

• Account information: for as long as your account remains active

• Course and test progress: for as long as needed to provide access and support

• Order and payment records: for legal, tax, and accounting purposes

• Contact messages: for as long as needed to respond and maintain support records

• Marketing data: until you unsubscribe or withdraw consent

• Technical and analytics data: for a limited period depending on the tool used

We may keep some information longer if required by law or to resolve disputes, prevent fraud, or enforce our terms.

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11. How we protect your information

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These steps may include:

• Secure website access

• Account password protection

• Restricted admin access

• Security monitoring

• Use of trusted hosting and payment providers

• Regular website maintenance

No website or online service can guarantee complete security, but we work to protect your information using reasonable safeguards.

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12. Your data protection rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Request a copy of your information in a portable format

• Withdraw consent where processing is based on consent

• Complain to the UK Information Commissioner’s Office

To exercise your rights, contact us at:

Email: freelifeinuk@gmail.com

We may need to verify your identity before responding to your request.

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13. Your right to complain

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK data protection regulator.

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14. Children’s privacy

Our website and services are not intended for children under 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.

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15. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.

You should read the privacy policy of any external website you visit.

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16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will change the “Last updated” date at the top of this page. Significant changes may also be communicated through the website or by email where appropriate.

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17. Contact us

For questions about this Privacy Policy or how we use your personal information, contact: 

Free Life in UK
Website: https://freelifein.uk/
Email: freelifeinuk@gmail.com